How to find and use recovery code?
197 views | Last modified 9/6/2023 2:04:47 AM EST

Applicable To
990-PF 990-N 990-EZ 990 8868 1120-POL

If you lose access to your Two-Factor Authentication, you can regain access to your account using recovery codes. These codes may be saved to a password manager or Download Recovery Codes pdf from the downloads folder. 

After entering your username and password, you'll be directed to the two-factor authentication page. From there, choose the "Try another method" option and then select "Use recovery codes".

Enter the 9-digit recovery codes and click Verify. Upon utilizing your recovery code, the Two-Factor Authentication feature will be deactivated. You will need to enable two-factor authentication again.

If you are still facing issues, contact our support team at 704.839.2321 or email [email protected]

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