Why am I being asked to change my account password often?

To enhance the security of your account and personal information, all users who sign in with an email and password are required to update their password at least once every 180 days.

Why this password reset is important:

• Protection Against Unauthorized Access

Passwords may become compromised over time, especially if reused across multiple platforms. Regular password updates significantly reduce the risk of unauthorized access to your account.

• Security for Infrequent Users

Many users access our platform annually, primarily for tax filing. Given the extended period between logins, ensuring your credentials are up to date helps maintain account integrity when you return.

• Aligned with Industry Best Practices

Implementing password rotation policies is a widely accepted standard among secure platforms to protect sensitive user data.

What to do:

If it has been more than 180 days since your last password update, you will be prompted to reset your password after logging in with your current credentials. This is a quick process, and we will guide you through each step.

Security Tip: For added protection, we strongly recommend enabling Two-Factor Authentication (2FA) in your account settings.